Access to Information

In accordance with the Government Information (Public Access) Act 2009 (GIPA Act) Maitland City Council is committed to ensuring requests to access Council information are handled efficiently in consideration of the public interest and maintaining the privacy of personal information. Council has the following adopted policy and guidelines regarding access to Council information.  

  • Right to Information Policy - Outlines Council’s commitment to openness and transparency regarding accessing Council information. 
  • Right to Information Guidelines - Outlines what information is held, how it can be accessed, exemptions and rights to review.
  • Agency Information Guide - This guide describes Council’s structure and functions and how it operates. It details what government information is held and how the public can access this information.

How to access information  

Open Access - Certain Information must be available on the Council website e.g. policies, business papers and annual report.  

Informal Request - Information is released without a formal application or process. E.g. property ownership details for fencing purposes.  

Formal Application - A Formal application is required, with a specified process, time frames and review rights.  E.g. complaints, personal information, large amounts of information.  

Further Information

Councils Right to Information Officer – Phone: 4934 9700    email:

Information and Privacy Commission

Government Information (Public Access) Act 2009  

Government Information (Public Access) Regulation 2009