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Library Services

Collections

Maitland City Library offers a range of information and leisure resources including popular and literary fiction, non fiction, junior fiction, easy readers, graphic novels, magazines, CDs and DVDs

Access to the holdings of all Maitland City Library branches is available through the catalogue at each branch or via the Internet. If an item is not available at your local branch it can be reserved or obtained through interlibrary loan.

We also offer a range of online resources that may be accessed from our branch libraries, from work or home.

Computers

Public access computers are available at each Maitland City Library branch, providing access to Microsoft Office programmes such as Word, Excel, PowerPoint and Publisher. Using the computers is free of charge but we encourage you to make a booking in advance.

Our Conditions of use for public access computers outlines the guidelines for using computers at all branches of Maitland City Library including booking, printing, saving to disk and acceptable use.

Library staff will assist customers to use the computers, print and access electronic information. Commitment to serving all library customers may not allow for extended instruction in computer use.

Users may save information to flash drives. These may be the user's own or a flash drive purchased from the library. Please see our fees and charges for current pricing.

Printing is charged on a per page basis. Please see our fees and charges.

Customer service

Maitland City Library provides a public library service to those who live, are visiting or work in Maitland. Our commitment is to provide services, resources and programmes that are responsive to your needs and exceed your expectations. Maitland City Library's Customer Service Charter details our committment to you. 
Contact us online with your comments and suggestions. We welcome your ideas and suggestions so that we can continue to improve our service to you, the customer.

Email

Email access is available free of charge from any Maitland City Library branch.

Please see our Conditions of use for public access computers. Printing email messages or attachments is charged on a per page basis. Please see our fees and charges.

Home library service

Maitland City Library provides selection and delivery of library materials to housebound members of the community. This service is available to those who are aged, frail or suffer from a chronic illness or disability as well as to those who are temporarily unable to visit the library due to ill health.

Deliveries are made monthly. Contact us for further details.

Internet

Internet access is available free of charge from all Maitland City Library branches. Please see our Conditions of use for public access computers. Library staff will provide guidance and assistance in accessing electronic information resources. Commitment to serving all library customers may not allow for extended instruction in computer use.

Users may save information to flash drives. Flash drives may be purchased from the library. Please see our fees and charges.

Printing internet files is charged on a per page basis. Please see our fees and charges.

WiFi


WiFi access is available free of charge at all branch libraries.

Access to WiFi is through a ticketing system.

Each ticket allows access for one hour (as a single use or multiple sessions) with a download limit of 500Mb and is valid for 7 days from the time of activation

Justice of the Peace

Justices of the Peace (JPs) are available at Maitland, East Maitland and Thornton branches.  Contact your local branch library for opening times and to make an appointment.

Meeting rooms

East Maitland Library meeting room is available for hire during and outside library hours.  Facilities include comfortable seating, tables, whiteboard, television, DVD player and kitchenette. 

Onsite catering is also available from the Reader’s Café. 

Glass enclosed study rooms are available during library hours at East Maitland and Rutherford Libraries.  Contact the library for hiring arrangements.

Reference and information services

All branches of Maitland City Library have a reference collection and provide Internet access. We have a number of specialist collections including Find Legal Answers and drug info@your library.

Staff are available to help you use the collections or to assist with your research needs. Please speak to any staff member or contact us if you have an enquiry. You may email us with your enquiries as well.

In addition to our print resources we provide online database access from the library or from home. Please ask for assistance or contact us for assistance in using these resources for your research.