We are changing

Our ultimate goal is to provide a service so good to you that it’s completely un-council like.   

At the core of this transformation is a focus on customer experience and we have adopted five new Guiding Principles that underpin everything we do. Whether you are looking to access information, conduct business and transactions, or use our services, your experience is our priority. 

Through this journey, we will identify how we can help you more effectively, more efficiently and in a manner more convenient to you.  

If you want to find out more, have a look at our Customer Experience Plan and the Digital Transformation Strategy.  These are core to our transformation and outline a range of projects and initiatives we wish to achieve over the next three years. 

As we change, there will be the opportunity for you to get involved and help shape the way we deliver services. Involvement opportunities will include:

• Surveys
• Co-designing
• Workshops and focus groups
• Piloting and testing
• Feedback

We would love for you to get involved to help make sure we get it right, to participate and keep up to date with the program, use the form below to sign up.