Contact us
We offer a number of ways for Citizens to get in touch with Council
In line with Australian Government advice and with the health and safety of the community in mind, Council's Administration Building will be closed from 5.00pm Thursday 5 August 2021 until further notice.
Our Customer Experience Team will continue to be available via are operating at their normal hours of 8.00am – 6.00pm Monday to Friday via email, live chat and phone.
Customer Experience Team
Council's Customer Experience Team is located in Council's Administration Building at 285-287 High Street, Maitland. The office has the following opening hours:
| Day | Opening hours |
|---|---|
| Monday | 8.30am to 5.30pm |
| Tuesday | 8.30am to 5.30pm |
| Wednesday | 8.30am to 5.30pm |
| Thursday | 8.30am to 5.30pm |
| Friday | 8.30am to 5.30pm |
For assistance via live chat, email or phone, the Customer Experience Team are available between 8am - 6pm, Monday to Friday.
General Contact
Phone: 02 4934 9700
Fax: 02 4933 3209
Email: [email protected]
Mail: 285-287 High Street
PO Box 220
Maitland NSW 2320
DX21613
Afterhours
If you need to contact Council outside of business hours, you can call
02 4934 9700 and Council's after hours call centre will take the call and contact the appropriate person.
If it's an emergency or if the safety of yourself or others is threatened, please call Triple Zero (000)