Missed, damaged or stolen bins
Waste bins are provided by Council and remain the property of Council so let us know if you have an issue.
Should your bin have broken parts (e.g. cracked or missing lids, pins, wheels and/or axles) you can report the issue through one of the contact methods below, to arrange for repair or replacement of your bin free of charge.
If your bin was stolen, first you need to contact the Police Assistance Line on 131 444 to obtain a police event number. Once you have that you can use one of the contact methods below to report your stolen bin.
If your bin was missed, and you had your bin out by 5am, it is accessible for the truck, is not overfilled, overweight or jammed with waste and does not contain any contamination, let us know it was missed by using one of the contact methods below.
Please note: Council will not return to collect bins where you do not meet all of the above criteria. Cameras are fitted in all vehicles to record collection data.
General waste bin
|Garden organics bin|