FAQ's Major Venues & Facilities Venues

We're opening our community halls, sporting facilities and major venues in a staged way to ensure the health and safety of our customers and our employees.

The first stage focuses on supporting our regular hirers to welcome them back to our venues. We'll advise when we can accommodate casual bookings very soon.

The team can be contacted at [email protected] and aim to get back to enquiries with 48 to 72 hours. They are currently experiencing a high volume of enquiries, so please have patience as they work diligently to help you or check out the FAQs available below.

General Booking Enquiries
I need a Covid Safety Plan for my booking. Where do I go to do I do this?

You can complete a Covid Safety Plan. You will need to submit your Covid Safety Plan to Council via [email protected] ahead of your booking to ensure our team can confirm your booking.  

I've called/emailed to follow up on my booking enquiry, but 'I've not had a response yet. When will I hear back from someone?

Our team are working hard to confirm all existing bookings across our 70 venues, ensuring that all bookings are compliant with the NSW Government reopening roadmap. Currently, we are working through all existing bookings due to take place in October. Your enquiry is important to us, and we will aim to get back to all booking enquiries within 48 to 72 hours.  

Maitland Regional Athletics Centre
When will the Maitland Regional Athletics Centre reopen?

The Maitland Regional Athletics Centre will reopen for Coaches and existing bookings in October.  Keep an eye on our website for updates on when the centre will reopen for general community use.   

When will the Maitland Regional Athletics Centre reopen for free community use?

The Maitland Regional Athletics Centre will reopen for Coaches and existing bookings in October.  Keep an eye on our website for updates on when the centre will re-open for general community use. 

I want to book the Maitland Regional Athletics Centre for a carnival/event. How can I do this?

The Maitland Regional Athletics Centre will reopen for Coaches and existing bookings in October. Our team are working hard to confirm all existing bookings at the centre, ensuring that all bookings are compliant with the NSW Government reopening roadmap. Currently, we are working through all existing bookings due to take place in October. If you have a new booking enquiry, please send your booking request to [email protected]. Your enquiry is important to us, and we will aim to get back to all booking enquiries within 48 to 72 hours.  

Public Spaces
Are parks and play spaces open

  • Maitland's open spaces, dog parks and play spaces are open. The current Public Health Order permits small outdoor gatherings and recreation with up to 30 fully vaccinated people.  

  • A two person limit applies for people who are not fully vaccinated.   

  • QR check in codes are to be used where installed, including all skate parks and high traffic walking paths and dog parks. Fines apply for those not complying with public health orders. For more information, visit www.nsw.gov.au/covid-19  

Can I make a booking for an outdoor gathering at one of Council's parks

Our team are working hard to confirm all existing bookings at our venues, ensuring that all bookings are compliant with the NSW Government reopening roadmap. Currently, we are working through all existing bookings due to take place in October. Your enquiry is important to us, and we will aim to get back to all booking enquiries within 48 to 72 hours.

Sports Grounds Season bookings
When can we return to Community Sport club training at Council venues?

An outdoor public gathering for sport or exercise – including training activities – may occur provided that: 

  • People aged 16 and over are fully vaccinated or have a valid medical exemption (Medical Certificate required). 

  • There are no more than 20 people involved, including participants, coaches and officials, and parents or spectators. 

  • The NSW Office of Sport has advised that all Clubs and Associations are expected to have a COVID-19 Safety Plan for all gatherings of the above nature from Monday, October 11. 

When can we return to Community Sport competition?

  •  Currently, no organised community sport competitions or programs are permitted until the state hits the 80% double dose vaccination milestone. 

  • A person who resides in Greater Sydney must not participate in recreation outside Greater Sydney. A person who lives outside of Greater Sydney (i.e. Regional NSW) must not participate in recreation in Greater Sydney. This setting remains in place until the state reaches the 80% double dose vaccination milestone. 

Walka Water Works
I have an upcoming booking at Walka Water Works. What do I need to do to confirm my booking?

Our team are working hard to confirm all existing bookings at Walka Water Works, ensuring that all bookings are compliant with the NSW Government reopening roadmap. Currently, we are working through all existing bookings due to take place in October and November.  

I want to talk to someone about booking an event at Walka Water Works. How do I do this?

If you have a new booking enquiry, please send your booking request to [email protected]and.nsw.gov.au. Your enquiry is important to us, and we will aim to get back to all booking enquiries within 48 to 72 hours.  Please note that we are experiencing a high number of enquiries at present as we work through the Covid Safe requirements with all existing bookings at this venue. You can also look at our venue page to learn more about having an event at Walka Water Works.  

Community Centres
When will Council's Community Centres reopen?

Council's Community Centres will reopen for our regular hirers and existing bookings in October. Our team are working hard to confirm all existing bookings at our community centres, ensuring that all bookings are compliant with the NSW Government reopening roadmap. Keep an eye on our website for updates on when the centres will reopen for casual hire.