There are several ways you can get in contact with us.
Live chat
Chat with us online and we can help you.
Monday to Friday: 8.00am to 6.00pm
Phone
Give our friendly Customer Experience Team a call.
Monday to Friday: 8.00am to 6.00pm
Send us an email and we'll reply as soon as possible.
Monday to Friday: 8.00am to 6.00pm
In person
Come talk to us at the Maitland Administration Centre.
Monday to Friday: 8.30am to 4.30pm
General contact
Phone: 02 4934 9700
Email: ask@maitland.nsw.gov.au
Visit: 263 High Street, Maitland NSW 2320
Mail: PO Box 220, Maitland NSW 2320
Justice of the Peace services
Some of our staff are registered as Justices of the Peace and can occasionally assist with certified copies or statutory declaration services. Please contact our Customer Experience Team to check availability.
Opening Hours
Maitland Administration Centre
Monday to Friday: 8.30am to 4.30pm
Contact hours
For assistance via live chat, email or phone.
Monday to Friday: 8am - 6pm
Afterhours
Outside of Councils operating hours, report issues through the MyCouncil portal.
For urgent maintenance or ranger assistance, you can call 02 4934 9700, to be transferred to afterhours assistance.
If it's an emergency or if the safety of yourself or others is threatened, please call Triple Zero (000).
Report an issue with MyCouncil
MyCouncil is a new way for you to connect with Council. It makes it easier for you to report issues in your neighbourhood like potholes and bin repairs.
Make a complaint
If you are dissatisfied with a service, decision, or policy, you can lodge a complaint through MyCouncil. Your feedback helps us improve!