Bulky Waste Service | Maitland City Council

About the new bulky waste service

Waste vouchers have changed! Your waste voucher is now part of the Bulky Waste Services, and is one (1) of two (2) disposal options. Learn more about the update.

Key dates

Disposal options

kerbside-collection

Book a kerbside collection

You can book for bulky waste to be collected from your house. Once your booking is made, place your waste on your kerbside the day before your scheduled pickup date and we will collect it.

Learn about kerbside collection

waste-voucher

Redeem waste voucher

If you have access to an appropriate trailer or vehicle to transport your bulky waste, you can use your digital waste voucher at the Maitland Resource Recovery Facility.

Learn about waste vouchers

How to use my waste services

Each household in Maitland receives two (2) waste services each financial year, to dispose of bulky household items.

You can book these whenever you want throughout the financial year, using any of the disposal options that best suit your needs.

Choose an option

OPTION 1

Waste Vouchers

2 x waste vouchers

2 x waste vouchers (250kg each) to use individually throughout the financial year or simultaneously for larger volumes up to 500kg.

OPTION 2

Kerbside collections

2 x kerbside collections

2 x kerbside collections (2 cubic metres each) to use individually throughout the financial year or simultaneously for larger volumes up to 4 cubic metres.

OPTION 3

Mix and match

1 x waste vouchers (250kg) and 1 x kerbside collection to use individually throughout the financial year.

How to book

You can book your kerbside collections via our online portal. From 1 July 2023, you will be able to redeem your waste vouchers via the portal too.

Kerbside collections

To book a kerbside collection, log in to the online portal, select the items you want to dispose of and pick a collection date eight (8) weeks in advance. These collections will start on 5 June 2023.

Book a kerbside collection

Waste vouchers

From 1 July 2023, you can redeem a waste voucher via the online portal and instantly receive a code to your device that you can use at Maitland Resource Recovery Facility right away.

Alternatively, if you are having issues booking a date or redeeming a voucher, you can contact us.

Kerbside collection

You can book up to two (2) bulky waste kerbside collections each financial year. Collections can be booked eight (8) weeks in advance.

These can be used individually throughout the financial year or simultaneously for larger volumes of up to four (4) cubic metres.

Book a kerbside collection

Learn more about your service options.

Placing waste on the kerb

When presenting your waste for collection, you must:

Place your waste out on the kerb the day before your scheduled pickup date
Keep your waste on the kerb and off the road or footpath
Keep your waste under the volume limit of two (2) cubic metres per booking
Keep your green waste bundled and tied with natural string (not plastic)
Keep branches under a maximum length of 1.5m and width of 30cm.

kerbside-waste-size

Please note: Multiple trucks are used to collect your waste and may arrive at different times across your scheduled pickup date.

What can be collected

Prohibited items

Asbestos and fibro sheets or planks
Fibreglass items, including sheeting and bats
Vinyl
Liquids and oil
Household rubbish and recyclables
Bean bags and other items containing polystyrene balls
Domestic or perishable garbage (including nappies)
Glass, windows or mirrors
Pesticides, chemicals, flammable materials, paints, gas cylinders or car batteries
Fridges, freezers and air conditioners
Car bodies, large engine blocks
Car tyres and rims
Building and construction waste (concrete, bricks, tiles, stone, plasterboard and soil)
Metal sheets and bars greater than 1.5m in length
Lawn clippings, tree stumps, palm trees
Tree branches over 100mm thickness
All items that can't be safely and reasonably handled by two people. As a guide, individual items should not exceed 50kg.

Other ways to dispose

Some of these prohibited items can be disposed of using the Waste Voucher disposal option, including whitegoods, building waste, tyres, liquids and glass.

Alternatively, you can check our other ways to dispose of problem waste.

Redeem a waste voucher

From 1 July 2023, you can access your digital waste vouchers via the online portal. Once you receive your voucher code, you can present it at the Maitland Resource Recovery Facility.

These can be used individually throughout the financial year or simultaneously for larger volumes of up to 500kg.

Learn more about your service options.

What can be collected

Prohibited items

Asbestos and fibro sheets or planks
Fibreglass items including sheeting and bats
Vinyl
Liquids and oil
Bean bags and other items containing polystyrene balls
Domestic or perishable garbage (including nappies)
Pesticides, chemicals, flammable materials, paints, gas cylinders or car batteries
Car bodies, large engine blocks
Tractor and truck tyres
Metal sheets and bars greater than 1.5m in length
Lawn clippings, tree stumps, palm trees

Alternatively, you can check our other ways to dispose of problem waste.

Bulky Waste FAQs

Yes, your current voucher can be used up until 30 June 2023. From 1 July you can access digital vouchers through the online booking portal.
This new service will make things easy, by providing flexible and convenient options for you to responsibly dispose of your bulky household items.

Last year, we collected 3,700 responses via online surveys and over the phone, in a two phase conversation with our community about your priorities on all things sustainability, the environment and waste services.

Two key themes that emerged from this consultation were: reducing illegal dumping and improving access to resource recovery facilities.

Nearly two thirds (64 per cent) of residents were at least somewhat supportive of a kerbside collection service for bulky household waste.

We are now providing residents with an alternate option to responsibly dispose of their bulky household items.

Additionally, we will achieve great resource recovery outcomes from the separate collection and recycling of the bundled green waste, e-waste and mattresses. And for the remaining waste, we will do preliminary sorting and processing at Mount Vincent Waste Facility to further extract valuable recyclables and reduce the amount of waste sent to landfill.

The service supports the New South Wales State Government’s Waste and Sustainable Materials Strategy 2041, which targets an 80 per cent kerbside resource recovery rate by 2030.
Legislation requires that councils fund waste services through the Domestic Waste Charge (DWC) on a full cost recovery basis. As part of Council’s newly structured waste service, the bulky waste kerbside collection will be funded through the DWC.

The DWC charge will increase by $45.40, following Council approval of the 2023/24 draft Delivery Program and operational fees and charges for 2023/24, taking the total cost to $575.40.

The DWC will enable Council to deliver the following services to households:

Weekly garbage (red bin) collection and disposal

Fortnightly recycling (yellow bin) collection

Fortnightly organics (green bin) collection

Bulky waste collection and/or disposal service (Two entitlements per household per year, either as a booked kerbside collection and/or self haul voucher)

The DWC also funds the provision of education programs, required rehabilitation of landfill sites and initiatives to address problem waste such as chemical collections, and the disposal of mattresses through the new bulk waste collection service.
We expect the service will be quite popular for the first few months and will be doing everything possible to get through the work.

If you are in urgent need of disposing of waste, please consider using digital waste vouchers.
Yes. If you need to cancel your kerbside collection date, you can do so up until 72 hours before your collection date.
Due to 2022/23 vouchers still being valid, we need to wait until these expire before 2023/24 digital vouchers become available. 2023/24 waste vouchers will become available through the online booking portal on 1 July 2023 and are received instantly.
Yes. The proposed increase to the Domestic Waste Management Charge will apply to all ratepayers in the Maitland LGA regardless of whether they use their bulky waste disposal entitlements.
Our weighbridge operators will need to sight a booking code and proof of residence before entering the Mount Vincent Road Waste Management Facility.

If the proof of residence doesn’t match the booking, you can either return later with a booking at the correct address or pay for the trailer load of waste.
The following villages ARE eligible for the service:

New Hope (Greenhills)

Ashton Gardens (Ashtonfield)

Whiddon Gardens (Largs) and

Oakwood Village (Gillieston Heights)

Signature Gardens (Rutherford).

It’s important to arrange any collection through your Property Manager as there are different requirements and allocation of services depending on where you live.

The following villages ARE NOT eligible for the service as they don't pay Domestic Waste Management Charges.

Walka Grange Lifestyle Village (Rutherford)

Mt Carmel Aged Care (Maitland)

Berry Park Village (Berry Park)

Closebourne Village (Morpeth)

Ridge Estate (Gillieston Heights)

Morpeth Gardens (Tenambit).

To dispose of your bulky waste, see the Resource Recovery Facility's disposal fees.
No. Bulky waste entitlements will belong to the occupant of the property (not the owner of the property), providing both tenants and owner occupiers with equitable access to the service.
All townhouse and apartment complexes paying a domestic waste management charge are eligible for the service. If your property has eight (8) or more dwellings, you will be unable to book through the booking portal and need to arrange a collection through your property manager. Please note, your strata managing body may also charge a management fee to arrange a bulky waste service.

If your property has seven (7) or less dwellings, you can book kerbside collections or redeem waste vouchers through the portal. This is to ensure we manage our operations and collect volumes appropriately.