Exhibition Item

The Unreasonable Customer Conduct Policy provides a clear framework to assist Council officials and staff members in effectively managing unreasonable customer conduct. The policy aims to ensure staff feel confident and supported in responding to unreasonable customer conduct, while promoting fair, consistent, honest and appropriate management practices. It outlines the roles and responsibilities of staff, the processes for recording and reporting incidents, and guidance on the circumstances in which Council may implement strategies to manage customer’s access to services to support the safety and wellbeing of staff. 

The policy is being placed on public exhibition to provide the community with an opportunity to review the draft policy and provide feedback prior to adoption.