Neighbourhood noise

In the first instance, try to solve the problem by calmly talking to whoever is causing the noise that is affecting you. The person may not know that the noise is a problem. Often people are happy to work with you to solve the issue or to find a compromise acceptable to all.

Involving Council or other government agencies too early in the negotiation process can sometimes result in a breakdown in neighbourhood relationships.

Council takes a neighbourhood approach to noise complaints. The steps Council takes onces a noise complaint is received include:

1. The alleged property will be notified of the complaint and asked for their cooperation to control the noise.
2. If the problem continues and further complaints are received, Council may undertake a survey of other surrounding premises
3. If a single premise is affected then the affected person may be advised to seek resolution via the Community Justice Centre or to apply for a noise abatement order.
4. Where a number of neighbours are affected by the noise, and are willing to give evidence in court, then Council may use discretionary powers available under the relevant legislation to resolve the problem.

Council has a responsibility to act in the interest of the wider community and may choose not to initiate legal action where there is little likelihood of success in the courts. Council will respond to noise complaints in accordance with our Regulation and Compliance Policy.

You can report a noise complaint to Council using the health and environment function of the Report It tool.

Please note, an offence occurs if the noise continues after a warning has been given by either a council or police officer.