How Council works

Council staff members

The structure of Council

Like all councils in NSW, Maitland City Council is made up of two parts:

  • The elected representatives (Councillors), and
  • Administration (management and staff).

As an organisation, Council provides a range of services to the community. These include, but aren't limited to:

  • Planning
  • Development and construction
  • Waste services
  • Environmental management
  • Economic development
  • Community services
  • Roads and transport.

Roles of the Mayor and Councillors

Council has a popularly elected Mayor and 12 Councillors who represent the community.

The Mayor typically takes the chair at all Council Meetings at which they are present. If absent, the responsibility falls to the Deputy Mayor.

In addition to the above, the Mayor:

  • provides guidance to councillors about what is expected of them
  • acts as a key Council spokesperson
  • supports good working relations between councillors
  • represents Council in civic and ceremonial duties.

The roles of the Councillors include:

  • Participating in high level decision making
  • Setting the strategic direction of the council, and
  • Representing the local community

Council management and staff

Council's General Manager is Jeff Smith CPA GAICD. Jeff was appointed as General Manager in July 2023 and boasts an impressive 29 year career in the private and public sectors. 

The General Manager also appoints the Executive Leadership Team, which assists with the overall leadership and governance of the organisation.

Executive Leadership Team:

  • Executive Manager People and Performance - Tiffany Allen
  • Executive Manager Customer and Digital Services - Mark Margin
  • Executive Manager Finance - Mary O'Leary
  • Director City Planning - Matt Prendergast
  • Director City Services - Jason Linnane

Full organisation structure

Areas of responsibility

Council is responsible for looking after the needs of our city, delivering local services and infrastructure, and making significant decisions that can have a far reaching impact on our community. 

There are specific areas that local, state and federal governments are responsible for. Although Council actively advocates to the NSW and Australian Governments for areas outside of our responsibility, members of the public are also welcome to contact relevant MPs directly. 

Local Government

  • Animal management  
  • Emergency management 
  • Local roads, cycleways and footpaths 
  • Most cemeteries 
  • Most drainage  
  • Parks and playgrounds  
  • Rates 
  • Street lighting and signage 
  • Recreational facilities, including most sporting fields, our libraries, art gallery and public pools  
  • Residential and commercial development approval and compliance (under state regulation)  
  • Waste collection, recycling and management 

For any questions or concerns relating to the above, please lodge a request through MyCouncil or Contact us

How we plan and deliver services

Council’s planning is driven by the four (4) year Delivery Program, which establishes a list of objectives for the organisation that aims to reach goals set out in the Maitland +10 Community Strategic Plan. It is designed as the single point of reference for all principal activities undertaken by Council.

Following on from that, the Operational Plan is created on an annual basis which details all activities we will undertake, including costs, fees and charges and information on rates. This is all aimed to complete the objectives detailed in the Delivery Program.

See Also
Long term planning
Jobs at Council