Community Satisfaction Results

Every couple of years we ask you, with the help of our independent researchers, how we're tracking. Here you will find the latest survey report from 2022, as well as results from 2018, 2016 and 2014.

Every two years we ask local residents to rate their satisfaction with Council services and facilities, and their attitudes towards a range of community issues. This is called the Community Satisfaction Survey (CSS), and this information provides Council with a baseline to assess their performance on. 

In 2022 we interviewed a representative sample of over 600 residents from all suburbs in the Maitland LGA. 

What you said in 2022

The 2022 results revealed that more than 90 per cent of Maitland residents were at least somewhat satisfied with Council’s performance over the preceding 12 months.

The survey results are comparable to that of four years prior, with eleven services and facilities receiving a higher satisfaction rating than in 2018, including festivals and major events, ranger services, and waste and recycling.

96%
of respondents rated their quality of life as good to excellent
Over 50%
of people contacting Council during previous 12 months
Community survey reports

Complete our 2022 survey

From Monday 9 May 2022, residents are encouraged to have their say in the latest Community Satisfaction Survey.

Micromex Research will conduct telephone surveys with members of our community from Monday 9 May to Monday 30 May 2022. 

Alternatively, residents can complete the online survey below.

Launch survey

Head to the Community Satisfaction Survey Your Say page for more information.