Lost and found pets

Have you lost your pet? Speak to our Customer Experience Team on02 4934 9700 to report your details and last known location of the animal.

One of our Customer Experience Team will be happy to help find your lost pet by checking to see if a Customer Request has been registered for an animal of the same description. If a request hasn't been registered, we will take your details and notify our rangers in case your pet is seen while they are in the field. 

If your pet does show up, we will call you and reunite you with your pet. 

Found pets

If you have found a dog or cat and it is wearing a collar or tag, please contact the owner first.  

If the owner can't be contacted, then please speak to our Customer Experience Team on 02 4934 9700 or through live chat, and they will register a Customer Request. Our Rangers will collect the animal, check the animal's microchip details and attempt to contact the owner.  Alternatively, you can make an appointment to take the lost cat or dog to Council's Animal Management Facility by calling 0438 742 541

If an animal has been dropped at the Maitland Animal Management Facility, you can call 0438 742 541 in open hours to organise a time to collect the animal from the Facility. 

Updating your dog or cat’s details on the NSW Pet Registry 

The NSW Pet Registry enables lost pets to be reunited with their owners and is now available for cat and dog owners to: 

  • create an owner profile, 

  • update their contact details, 

  • transfer ownership of pets 

  • report their pet missing, and, 

  • pay most lifetime registration fees online. 

The Pet Registry can be found at www.petregistry.nsw.gov.au 

You can update your pet’s details on the Pet Registry or over the counter at your local council.