About the new bulky waste service
Waste vouchers have changed! Your waste voucher is now part of the Bulky Waste Services, and is one (1) of two (2) disposal options. Learn more about the update.
Book a kerbside collection
You can book for bulky waste to be collected from your house. Once your booking is made, place your waste on your kerbside the day before your scheduled pickup date and we will collect it.
Redeem waste voucher
If you have access to an appropriate trailer or vehicle to transport your bulky waste, you can use your digital waste voucher at the Maitland Resource Recovery Facility.
How to use my waste services
Each household in Maitland receives two (2) waste services each financial year, to dispose of bulky household items.
You can book these whenever you want throughout the financial year, using any of the disposal options that best suit your needs.
Choose an option
2 x waste vouchers
2 x waste vouchers (250kg each) to use individually throughout the financial year or simultaneously for larger volumes up to 500kg.
2 x kerbside collections
2 x kerbside collections (2 cubic metres each) to use individually throughout the financial year or simultaneously for larger volumes up to 4 cubic metres.
Mix and match
1 x waste vouchers (250kg) and 1 x kerbside collection to use individually throughout the financial year.
How to book
You can book your kerbside collections via our online portal. From 1 July 2023, you will be able to redeem your waste vouchers via the portal too.
To book a kerbside collection, log in to the online portal, select the items you want to dispose of and pick a collection date eight (8) weeks in advance. These collections will start on 5 June 2023.
From 1 July 2023, you can redeem a waste voucher via the online portal and instantly receive a code to your device that you can use at Maitland Resource Recovery Facility right away.
Alternatively, if you are having issues booking a date or redeeming a voucher, you can contact us.
You can book up to two (2) bulky waste kerbside collections each financial year. Collections can be booked eight (8) weeks in advance.
These can be used individually throughout the financial year or simultaneously for larger volumes of up to four (4) cubic metres.
Placing waste on the kerb
When presenting your waste for collection, you must:
- Place your waste out on the kerb the day before your scheduled pickup date
- Keep your waste on the kerb and off the road or footpath
- Keep your waste under the volume limit of two (2) cubic metres per booking
- Keep your green waste bundled and tied with natural string (not plastic)
- Keep branches under a maximum length of 1.5m and width of 30cm.
Please note: Multiple trucks are used to collect your waste and may arrive at different times across your scheduled pickup date.
What can be collected
Other ways to dispose
Some of these prohibited items can be disposed of using the Waste Voucher disposal option, including whitegoods, building waste, tyres, liquids and glass.
Alternatively, you can check our other ways to dispose of problem waste.
Redeem a waste voucher
You can access your digital waste vouchers via the online portal. Once you receive your voucher code, you can present it at the Maitland Resource Recovery Facility.
These can be used individually throughout the financial year or simultaneously for larger volumes of up to 500kg.